At Brianna Pens, we take pride in the quality of our office supplies and aim to ensure your complete satisfaction. If you receive a damaged or incorrect item, we are here to help.

1. Eligibility for Returns
We accept returns under the following conditions:

  • The item received is damaged, defective, or not as described.

  • A return request is made within 7 days of the delivery date.

2. Return Conditions

  • Items must be unused and in their original packaging.

  • Proof of purchase (order number or receipt) is required.

  • Items must be returned in the same condition as received.

3. How to Request a Return
To initiate a return, please email us at 📧 [email protected] with the following details:

  • Order number

  • Reason for return

  • Photo of the item (if damaged or incorrect)

We will respond within 2 business days with return instructions.

4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days.

  • Refunds are issued as cash refunds at the time of pickup (due to our Cash on Delivery policy).

5. Non-Returnable Items

  • Items that are used or damaged after delivery

  • Products returned after the 7-day return window

  • Customized or special-order items

6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is damaged or sent in error by Brianna Pens.

Contact Us
If you have questions about our Return and Refund Policy, feel free to contact us at:
📧 [email protected]